Thank you for choosing enpucci

. We value your satisfaction and want to ensure a hassle-free return and refund process. This Return & Refund Policy outlines the terms and conditions for returns and refunds for products purchased from enpucci. By making a purchase, you agree to abide by these policies.

1. Eligibility for Returns

• 60-Day Window: You may initiate a return within 60 days from the date of purchase.
• Product Condition: Products must be returned in their original condition, including all accessories and packaging. Items should be unused, unopened, and free from damage or signs of wear.

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer support team via email at contact@enpucci.shop or by phone at +1 (512) 268-1154 ‬ to request a return authorization.
• Return Authorization: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping

• Shipping Method: We recommend using a trackable shipping method to ensure safe delivery. Retain the shipping receipt and tracking information.

4. Inspection and Processing

Product Inspection: After receiving your return, we will inspect the product to ensure it meets the eligibility criteria.

5. Refund Processing: If the return is approved, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase.

6 . Refund Timing

• Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned product.
• Credit Card Refunds: It may take additional time for the refund to appear on your credit card statement, depending on your card issuer’s policies.
• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Contact Us

If you have questions or concerns about our Return & Refund Policy, please contact us at:

enpucci Address: 1810 Ranch to Market Rd 150 W, Kyle, TX 78640, USA, USA Email: contact@enpucci.shop Phone: +1 ‪(512) 268-1154

We appreciate your business and aim to provide you with a seamless shopping experience. Your satisfaction is our priority, and we are here to assist you with any return or refund inquiries.